Frequently Asked Questions

When will my order ship?
Most orders are shipped within 72 hours for the ready stock items. Once you have placed your order, we will give you and estimated ship date.

Can I have my logo placed on the nameplates?
Yes, please see our artwork specifications. For your badge to look the best, we need the highest quality artwork possible.

What about custom shapes and sizes order?

Call us with your special needs and we are happy to assist you.

Do you match colors exactly?
For screen printed badges, exact color matches are available. For full color badges, we are able to approximate the colors (exact color matches are not available). Engraved name badges are stock colors only.

How do you ship your items?
For small orders we ship using local courier. For large orders we ship with ground freight.

Do you offer a ‘rush’ service?

What about guarantee?
All products are 100% guaranteed. If you are not happy, we are not happy as well. 🙁

How should I pay for my order?
We accept payments via ATM transfer from Bank BCA, Bank Mandiri, or C.O.D. For established accounts, we offer terms. Please call for any questions.

Logos and Artworks

We can place your logo or artwork on most items. The followings are some details that we prefer when you provide us with your artwork file:

  • Vector drawing file for best result, e.g. created from Adobe Illustrator, Corel Draw, or Macromedia Freehand.
  • Word, Excel, Powerpoint, Photoshop, EPS, JPG, TIF, BMP are also acceptable. However, please make sure that:
    • Resolution of the file > 200 dpi.
    • Font size > 12 pt.
    • Line space > 1 pt.
  • Artworks in black and white (web graphics do not work well).

If you cannot provide the artwork as needed, we can help!

  • Send us something to go by e-mail and we will clean it up and make it usable. However, we do charge for this service. Once we have received your logo, we will let you know of the cost.
  • If you need a standard clip art or mascots, we have an extensive library available. We do not charge for these designs unless special alterations are required.
  • Custom art is available. We strive to help everyone with their special art needs. The best way to insure that we can produce your logo or custom artwork on your awards is to contact us with your specifics.

Give us a call or drop by! We are here to help in any way possible.